We welcome your feedback. Our Compliments, Concerns, Complaints process provides people with a means to provide feedback on what's working, and what could be improved. The process ensures follow-up and helps to identify potential systemic issues. We are committed to reviewing and assessing all feedback and concerns in a timely manner. Your feedback will:
- Be received with courtesy and recorded accurately
- Be acted upon promptly and fairly
- Be confidential and protected
To Provide Feedback
1. About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services click here.
2. About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care, please contact:
Att: Karen O'Brien, Director Communications, Issues Management and Engagement, Ontario Health East
Telephone: 905-430-3308 x 3212 or toll free 1-800-263-3877
Protecting Your Privacy
If you have a concern that requires us to collect your personal information and you would like us to follow up, we will require your written consent and staff will collect your personal information in accordance with the Local Health System Integration Act, 2006 and Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of personal health information please contact:
Home and Community Care Support Services Central East
c/o Patient Relations
920 Champlain Court, Whitby, Ontario, L1N 6K9
Phone: 1-800-263-3877 ext. 2273
If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact us directly for further instructions. If you wish to receive a copy of the Home and Community Care Support Services Central East Complaint, Concern, Compliment policy, please contact us.
The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.
The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and home and community care.
Is your complaint about a Regulated Health Professional?
All regulated health professionals belong to regulatory bodies called Colleges. If your complaint is about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College, for example:
Health Care Consent Act
Request Form under the Freedom of Information and Protection of Privacy Act/ Municipal Freedom of Information and Protection of Privacy Act - click here.