CCAC partners with community support services to provide care in the community

The Central East Community Care Access Centre (CCAC) is a single point of access to connect people to the most appropriate quality in-home and community based health care services that meet clients’ individual needs. The CCAC works to ensure clients receive the right care in the right place, at the right time.

As part of their system navigator role, Case Managers with the Central East CCAC also work in partnership with hospital and community support services partners to help connect clients to a range of services that help people safely stay in their homes and communities. Services may include day programs for persons with Alzheimer’s, attendant services, caregiver support, meal programs, friendly visiting, home maintenance and repair, homemaking, recreational and social services, transportation, and many others.

The Central East CCAC and Community Care Durham (CCD) developed an initiative to strengthen the connection between the organizations by having a CCD referral coordinator work directly within the Central East CCAC Whitby Branch office. This collaborative approach to intake services provides a more client-centred approach to the seamless connection of clients to community-based services, and ensures clients receive the most appropriate care they need in their own community. 

By working together, the partners are focused on enhancing every client’s experience of care. From October 2009 through June 30, 2010, they had facilitated more than 650 successful connections through this initiative.

Based on the success of this pilot, the CE LHIN has provided funding for referral coordinators to be located across the CE LHIN in Central East CCAC branch office locations, in collaboration with Community Care PeterboroughCommunity Care HaliburtonCommunity Care City of Kawartha Lakes and Community Care Northumberland. In the Scarborough area, the referral coordinator will be provided by TransCare Community Services (the lead agency representing other Scarborough community support services).

In the recent release of the first annual provincial CCAC Quality Report, the successful partnership between the Central East CCAC and Community Care Durham was highlighted as an example of how CCACs collaborate with community partners to help improve quality of service to answer the needs of the local communities in which we serve.

submitted by Gail Scala, Director, Communication, Central East Community Care Access Centre