Behavioural Supports Ontario Project


The Central East Behavioural Supports Ontario (BSO) initiative, launched in Fall 2011, was created to enhance services for older adults living with responsive behaviours associated with complex and challenging mental health, dementia or other neurological conditions wherever they live – at home, in long-term care, or elsewhere – and directly impacts two of the four priority areas of the Central East LHIN’s 2016-19 IHSP: Seniors and Mental Health and Addictions strategic aims. 

  • To download a copy of the Fall 2011 news release announcing this investment, please click here.

In December 2011, the Central East LHIN and a group of local stakeholders developed the Behavioural Supports Ontario Action Plan which resulted in positive changes for people requiring support with behavioural issues. BSO is rooted in patient-centred and caregiver-directed care. 

  • To download a copy of the Central East LHIN BSO Action Plan - Executive Summary, please click here.

Integral to achieving the aim and improving seniors’ health is the Seniors Care Network, formed and funded by the Central East LHIN to improve the organization, coordination and governance of specialized geriatric services (SGS), including BSO, for frail seniors in the Central East LHIN. 

Central East LHIN BSO: Building Capacity

As part of its BSO Action Plan, the Central East LHIN is continuing to build capacity and ensure that staff in long-term care homes, hospitals and community agencies has the skills they need to respond to residents and clients with responsive behaviours.  Since February 2012 over 5000 front line and managerial staff from long-term care, hospitals and community agencies had the opportunity to participate in numerous BSO training sessions held across the Central East LHIN.   

Registration for BSO training sessions is open to staff from Central East LHIN-funded Health Service Providers. To register for these sessions, please click on the links below:

BSO Stories

BSO Newsletter: The Provincial Pulse

Subscribe to the Behavioural Supports Ontario (BSO) Provincial Newsletter – The Provincial Pulse here.

Additional Resources

Provincial BSO Website
The Behavioural Supports Ontario (BSO) provincial website is now live and can be accessed through the BSO provincial portal at The provincial website, with links to 14 new regional websites, provides caregivers with information about behavioural change and available provincial and regional programs and services to support those who live and cope with responsive behaviours associated with dementia, mental illness, substance use, and other neurological conditions. 
Regional Central East BSO Website
The Central East BSO regional website provides information on behavioural support services such as: specialized long-term care behavioural support teams, geriatric mental health outreach teams, community support services, Alzheimer Society support and education, counseling, and a variety of other programs. This site supports the information needs of patients, families, and caregivers, as well as service providers and primary care practitioners. 
The Central East regional BSO website also provides an online platform for health care providers to connect and collaborate with up-to-date resources, tools and forum to support and sustain the quality of life of the elderly population living with responsive behaviours. If you are a health care provider working within the Central East region you may register at


To access additional information on the Provincial Behavioural Supports Ontario Program, please visit Central East Behavioural Supports Ontario or the Seniors Care Network BSO pages.

If you require additional information about this program, please contact Lisa Mizzi, Director, Home and Community Care, Patient Services at 905-430-3308 x 5454 or